Refund Policy – RilusStore

Effective Date: [Insert Date]

Thank you for shopping at RilusStore. We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Returns
Customers may request a return within 14 days of receiving the item. To be eligible for a return, the item must:

• Be unused and in the same condition that you received it

• Be in its original packaging

• Not show signs of wear, damage, or alteration

Certain items may not be eligible for return for hygiene or safety reasons.

2. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If your refund is approved, the amount will be credited to your original method of payment.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchanges
If you received a defective or damaged item, you may request an exchange. Please contact us with photos of the product so we can assist you with a replacement.

4. Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. Shipping costs from the original order are non-refundable.

5. Non-Refundable Situations
Refunds may not be granted in the following situations:

• Items returned after the return period

• Products that show clear signs of use

• Items damaged by improper handling after delivery

6. Late or Missing Refunds
If you have not received your refund after the processing time:

1. Check your bank account again.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

7. Contact Us
For any questions about returns or refunds, please contact our support team:

Email: [Insert Email Address]

Thank you for shopping with RilusStore. We appreciate your trust and strive to provide quality products and reliable service.